Thank you for allowing me to speak with you over the phone the other day.
Once again, please accept our apologies for what you have experienced in our Store.
We are most grateful that you relayed to us your observations which we really welcome.
We understand where you are coming from and we appreciate that you would want to help us improve as we also do our best to continuously upgrade our level of customer service.
Your suggestions/feedback have been shared with our package counter staff and I have personally re-oriented them so a similar incident may be avoided.
We are monitoring them and ensuring that we deliver exceptional customer service to each and every customer.
We hope that we will see you again in our Store and that you will have more enjoyable shopping experiences than unpleasant ones.
If you would allow us, we would want to meet you personally during your next visit.
We sincerely wish you a very Merry Christmas and a most blessed 2016!
Very truly yours,
ANA S. JEANJAQUET (sgd)
Assistant Branch Manager
0915-2100792
JUVY B. BALA (sgd)
Senior Branch Manager
0917-8071054
SM MART, INC.
SM City North EDSA
SM North EDSA, North Ave., PAGASA 1, Quezon City 1105
Contact No.: 926-4765; 926-9002 to 06 local 101/102
FAX No: 928-1690
Email : AnaMilagros.S.Jeanjaquet@smretail.com
No comments:
Post a Comment